V and V Organics and Agronomics Pvt. Ltd ("we" and "us") operates the website vandvorganics.pygmy.app ("Website"). By placing an order through this Website, you agree to the terms outlined below. These terms ensure transparency and set clear expectations for our shipping services.

1. General

We strive to maintain an accurate inventory of our herbal products. However, in rare instances, stock discrepancies may occur. If an item is unavailable at the time of purchase, we will ship the available products and notify you regarding the backordered item. You may choose to wait for restocking or request a refund.

2. Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your herbal products. The total shipping cost will be displayed before purchase and will be the final amount charged.

3. Dispatch Time

Orders are typically delivered within 3-5 business days inside TamilNadu and 7-8 business days outside of TamilNadu upon successful payment. Our facility operates Monday - Friday during standard business hours, excluding national holidays. We take necessary steps to minimize shipping delays.

4. Change of Delivery Address

Delivery addresses can be modified before dispatch. Please contact us immediately if you need to make changes.

5. P.O. Box Shipping

We ship to P.O. box addresses using postal services only. Courier services are not available for these locations.

6. Military Address Shipping

We ship to military addresses via USPS. Courier shipping is unavailable for these locations.

7. Items Out of Stock

If an herbal product is out of stock, we will hold your order until all items are available. The available products will be reserved while we await the remaining items.

8. Delivery Time Exceeded

If your order exceeds the expected delivery time, please contact us for an investigation.

9. Tracking Notifications

Once your order is dispatched, you will receive a tracking link to monitor shipment progress.

10. Parcels Damaged in Transit

If your package arrives damaged, please reject it and notify our customer service. If you receive a damaged package in your absence, contact us immediately for further assistance.

11. Duties & Taxes

11.1 Sales Tax

Sales tax is already included in the product price displayed on our website.

11.2 Import Duties & Taxes

For international shipments, import duties and taxes may be required upon arrival in the destination country. These charges vary by location, and we recommend checking local regulations before ordering. If you decline to pay these fees, the goods will be returned at your expense, and you will receive a refund minus the return shipping costs. Initial shipping fees are non-refundable.

12. Order Cancellations

Orders can be canceled before dispatch. If the order has already been shipped, please refer to our refund policy.

13. Insurance

Parcels are insured for loss and damage based on the courier's policy.

13.1 Process for Parcels Damaged in Transit

We will issue a refund or replacement once the courier completes their investigation.

13.2 Process for Parcels Lost in Transit

We will provide a refund or replacement once the courier confirms the package is lost.

14. Customer Support

For any inquiries related to your herbal product orders, please contact our support team at email : vvnila981@gmail.com , contact number : +91 74486-26370.